SHIPPING, PURCHASES, AND RETURNS
Shipping Time:
On average, shipping may take up to 7 business days from the date of order confirmation. Please note that this timeframe is an estimate, and actual delivery times may vary. Factors such as location, courier efficiency, and unforeseen circumstances may impact delivery times.
Standard Shipping Information:
For most items, our standard shipping process involves a thorough review before delivery to ensure quality and authenticity. Here's what you can expect:
Processing Time: Orders typically take 7 business days (Monday to Friday) to be delivered to buyers located in South Africa.
Review Process: Upon receiving your order, it takes approximately 2-3 business days for the item to reach our facility for review.
Review Duration: Our team will inspect the item within 1-2 business days to ensure it meets our quality standards.
Shipping Time: After review, it takes an additional 2-3 business days to ship the item to you.
Please note:
Total Timeframe: The total timeframe for delivery is estimated to be 7 business days, including processing and shipping.
Potential Delays: Occasionally, unforeseen circumstances such as weather-related delays or carrier limitations may occur, extending the delivery timeframe.
Extended Duration: In rare cases, it may take up to 30 days for us to receive, review, and ship an item to you. This could be due to factors beyond our control.
We are committed to delivering your orders promptly while maintaining our stringent quality standards. Thank you for your patience and understanding in case of any delays.
Auctions:
Once a Live Auction order is placed and the transaction completed, your order cannot be cancelled. Bids placed during an Absentee Auction are binding and cannot be cancelled. Applicable shipping costs and taxes for auction items will be calculated at checkout and will be charged in addition to the winning bid price. All auction items are FINAL SALE.
UNDELIVERABLE ITEMS:
If your order is returned to us as undeliverable, your item(s) will be placed into Noble Storage under your account. Please refer to the “Noble Storage” section within this policy for information on how to retrieve items from Noble Storage.
If you receive an email stating that your Guest Checkout order is undeliverable, you must contact Noble Support for further assistance. Our Customer Support team will assist you in creating a Noble account linked to your Guest Checkout order. Once you've created an account, you'll be able to manage and retrieve your Guest Checkout item(s) from Noble Storage.
PURCHASES
Currency:
All transactions on our platform are conducted in South African Rand (ZAR). We currently only support transactions within South Africa, and all prices and payments are processed in ZAR.
We aim to provide a seamless and convenient shopping experience tailored to our South African customers. If you have any questions or concerns regarding currency or payment, please don't hesitate to reach out to our customer support team for assistance.
RISK OF LOSS
Upon our delivery of the items to the carrier, the risk of loss and title for items purchased by you passes to you. Please note the following:
Seller of Record: Noble is the seller of record for purchases made by buyers shopping from South Africa.
Claims for Non-Received Items: In the event that you claim an item has not been received, we will conduct an investigation. This may involve requiring you to sign and return an affidavit before we proceed with your claim.
Replacement and Credits: We will replace products and credit your account at our discretion and as required by applicable law. Replacement of products and credits to your account for shipped items claimed as not received are subject to our investigation process.
We strive to ensure a fair and transparent process for addressing any issues with your purchases. If you have any questions or concerns, please feel free to reach out to our customer support team for assistance.
PRICING, AVAILABILITY, AND SALES TAXES, VAT, AND DUTIES
Pricing and Availability:
All prices and available inventory are subject to change without notice at any time. If your order is cancelled for any reason, you may not be able to purchase the same item you originally ordered. If the item is available, it may not be at the same price as your original purchase.
PRICING, AVAILABILITY, AND VAT
Pricing and Availability:
All prices and available inventory are subject to change without notice at any time. If your order is canceled for any reason, you may not be able to purchase the same item you originally ordered. If the item is available, it may not be at the same price as your original purchase.
VAT and Duties:
We collect Value-Added Tax ("VAT") on purchases of taxable items from buyers located in certain jurisdictions where we are legally obligated to collect taxes. In these jurisdictions, we will remit the tax collected from buyers to the appropriate taxing authority.
In jurisdictions where we do not collect taxes, buyers may be required to remit taxes to the appropriate taxing authority in accordance with applicable tax laws.
Tax Rates and Inclusions:
Applicable tax rates may vary by jurisdiction.
We strive to adhere to all relevant tax laws and regulations to ensure compliance. If you have any questions regarding pricing, availability, or taxes, please feel free to contact our customer support team for assistance.
SHIPPING, CONTACT, BILLING, AND PAYMENT INFORMATION
Before submitting an order, please ensure that your shipping, contact, billing, and payment information is accurate. Here are some important points to note:
Accuracy Check: Review your shipping, contact, billing, and payment information carefully to ensure accuracy.
Billing Information: Your billing information must match the information on file with the issuing bank.
Shipping Address: Once an order has been placed, we are unable to change the shipping address. Please verify the shipping address before finalising your order.
Cancellation Policy: For sneaker orders, you may have the option to cancel your order within 3 hours of placing it or before it is confirmed by the seller, whichever comes first. If you need
to cancel an order, please do so promptly to avoid any inconvenience.
Reordering: If you need to update the shipping address after cancelling an order, please note that the same item may not be available for purchase again. If available, it may not be
at the same price as your original purchase.
We strive to provide a seamless shopping experience, and accurate information is essential to ensure successful delivery of your order. If you have any questions or require assistance,
please feel free to reach out to our customer support team.
ORDER REVIEW
To maintain the security and integrity of our platform, all orders undergo a fraud review process. Here's what you need to know:
Fraud Review: Every order is subject to fraud review, which may cause a delay in processing. This review is essential to ensure the safety of your transactions and our platform.
Additional Verification: In some cases, we may require additional information to verify your purchase. This could include providing identification documents or other relevant details.
Email Communication: Please monitor your email closely after placing an order. If we require further verification, we will contact you via email. It's important to respond promptly to any
requests to avoid delays in processing your order.
Account Hold: While your order is under review, your account may be temporarily placed on hold. This is a precautionary measure to prevent any unauthorized activity.
We appreciate your understanding and cooperation during the review process. If you have any questions or concerns, please don't hesitate to contact our customer support team for
assistance.
ORDER CANCELLATION
At Noble, we retain the discretion to cancel orders. Here are the cancellation guidelines:
Sneakers: You have a 3-hour window from placing your sneaker order or until it is confirmed by the seller, whichever comes first, to cancel. Simply tap the Cancel button on the Orders screen if applicable. Once the order is confirmed by the seller or if 3 hours have passed, cancellation is not possible.
Apparel and Accessories from Trusted Partners: Orders for apparel and accessories pre-verified and shipped directly from our trusted retail and boutique partners are auto-confirmed and cannot be cancelled.
Other Apparel and Accessories: You have a 3-hour window from placing your order or until it is confirmed by the seller, whichever comes first, to cancel. Simply tap the Cancel button on the Orders screen if applicable. Once the order is confirmed by the seller or if 3 hours have passed, cancellation is not possible.
Offer Acceptance: Offers cannot be cancelled once accepted by a seller.
Payment Charges and Refunds:
If your order is cancelled before you are charged, you may notice a pending authorization on your card, which will vanish from your account in a few days without charge.
If your order is cancelled after you are charged, we will refund the amount paid for the item(s) to your original payment method. Shipping upgrade fees, if any, will also be refunded separately to your original payment method.
Please allow 3-5 business days (Monday to Friday excluding holidays) for your financial institution to process the refund fully.
Your order confirmation message in the Noble app will indicate whether cancellation is possible. Should you require further assistance, please contact our customer support team.
BUYER PROTECTION POLICY
At Noble, we are committed to ensuring a safe and positive shopping experience for our community. Our Buyer Protection Policy is designed to provide support and protection in the rare event that a purchased item does not meet our quality standards.
Key Features of Our Buyer Protection Policy:
1. Quality Assurance: We uphold strict quality standards for all items listed on our platform. Each item undergoes authentication and inspection processes to ensure authenticity and quality.
2. Protection Against Counterfeits: If you receive an item that is determined to be counterfeit, we offer full support and protection. You can rest assured that your purchase is covered under our Buyer Protection Policy.
3. Resolution Assistance: In the event of any discrepancies or issues with your purchase, our dedicated support team is here to assist you. We will work diligently to resolve any concerns and ensure your satisfaction.
4. Refund or Exchange: Depending on the nature of the issue, we may offer a refund or exchange to remedy the situation. Our goal is to ensure that you are completely satisfied with your purchase.
5. Transparent Process: We believe in transparency and open communication. Throughout the resolution process, we will keep you informed and updated on the status of your case.
Our Buyer Protection Policy underscores our commitment to providing a secure and enjoyable shopping experience. If you encounter any issues with your purchase, please don't hesitate to reach out to our customer support team. Your satisfaction is our top priority, and we're here to help every step of the way.
DISPUTES
In the event of a dispute regarding any transaction made on the Noble app or website, we take necessary measures to ensure resolution while upholding fairness and integrity. Please review the following guidelines regarding disputes:
1. Account Hold: If a dispute arises, your account may be temporarily placed on hold until the matter is resolved. This measure helps us maintain security and transparency within our community.
2. Refund Prohibitions: You agree not to attempt to evade, avoid, or circumvent any refund prohibitions related to the items purchased on the Noble app or website. This includes refraining from disputing or seeking chargebacks, except as provided under our Returns policy.
3. Chargeback Restrictions: Without limitation, you agree not to dispute or seek a chargeback from the payment provider for purchases made on the Noble app or website. Violation of this policy may result in order cancellation and refusal to honour future purchases from associated accounts.
4. Account Restrictions: In our sole discretion, we reserve the right to refuse to honour pending and future purchases made from accounts associated with chargebacks or disputes. Additionally, individuals who breach this provision may be prohibited from
purchasing items on the Noble app or website.
We strive to maintain a fair and trustworthy marketplace for all users. If you have any concerns or require assistance regarding a dispute, please contact our customer support team for prompt resolution. Your cooperation in adhering to these guidelines is greatly appreciated.
ASSURANCE OF AUTHENTICITY
At Noble, we are dedicated to establishing ourselves as the most trusted platform for footwear, apparel, and accessories. Our commitment to authenticity is paramount, and we take extensive measures to ensure that every product sold on our platform meets the highest standards of quality and legitimacy.
Key Components of Our Assurance of Authenticity:
1. Premium Sourcing: We source our products from premier boutiques, retailers, sellers, and trusted partners worldwide. This meticulous selection process enables us to offer only authentic and top-quality merchandise to our customers.
2. Verification Process: Each resale product and partner offering undergoes rigorous verification procedures. These may include digital authentication, in-hand inspection, and advanced machine learning technology. Through these methods, we strive to validate the authenticity and accuracy of every item listed on our platform.
3. Data-Driven Evaluation: We have amassed a vast database of product information, comprising hundreds of thousands of data points. This comprehensive repository allows us to meticulously evaluate product authenticity and ensure compliance with our stringent standards.
4. Specialized Authentication Team: Our team of authentication specialists is extensively trained and equipped with the expertise to meticulously inspect every detail of a product. From labels to stitching, texture to color, no aspect goes unnoticed in our pursuit of
authenticity.
5. Ship-to-Verify Policy: When you opt for our Ship-to-Verify shipping method and encounter an authenticity issue with your product, we offer solutions tailored to your needs. These may include providing you with the same item from a different seller or issuing a full refund for your order, at our discretion.
6. Buyer Protection: For purchases involving items shipped directly from our selected partners or sellers, our Buyer Protection Policy ensures that any authenticity concerns are promptly addressed. By submitting a customer service request, you can report any issues with your order and receive appropriate assistance.
Through these comprehensive efforts, we aim to establish Noble as a secure and reliable global platform where customers can shop with confidence. Your trust and satisfaction are paramount to us, and we remain steadfast in our commitment to authenticity and integrity.
REFUND POLICY
At Noble, we prioritize customer satisfaction and strive to ensure that every purchase meets your expectations. Our refund policy is designed to provide you with peace of mind and assurance in your shopping experience.
Refund Eligibility:
1. Mistake or Error: In the event that we make a mistake or error during the authentication process, resulting in an incorrect product being delivered to you, you may be eligible for a refund. We take full responsibility for any discrepancies and will promptly
address the issue to your satisfaction.
2. Product Not as Described: If, upon receiving your product, you find that it does not match the description provided during the authentication process, you may request a refund. We understand the importance of accuracy and transparency, and we are committed to rectifying any discrepancies promptly.
Refund Procedure:
1. Contact Us: If you believe you are eligible for a refund based on the criteria outlined above, please contact our customer support team immediately. You can reach us through our customer service or Assist feature within the Noble app.
2. Provide Details: When contacting us regarding a refund, please provide detailed information about the issue you encountered and any relevant documentation or evidence to support your claim. This will expedite the resolution process and ensure that your concerns are addressed effectively.
3. Evaluation and Resolution: Our team will thoroughly evaluate your request and verify the validity of your claim. If it is determined that you are eligible for a refund based on our refund policy criteria, we will initiate the refund process promptly.
Please Note:
- Refunds are typically processed back to the original payment method used for the purchase.
- Depending on your financial institution, it may take several business days for the refunded amount to reflect in your account.
At Noble, we are committed to providing you with exceptional service and ensuring your complete satisfaction. If you have any questions or concerns about our refund policy, please don't hesitate to reach out to us. Your trust and confidence in our platform are of the utmost importance to us, and we appreciate the opportunity to address any issues you may encounter.